Last updated: 1st December 2025

At Koala Kraftt, we want your gifts to arrive on time and in perfect condition. Here’s everything you need to know about how we deliver your hampers.

1. Delivery Areas

We currently deliver to:

• Klang Valley (primary coverage)

• Selected locations across Malaysia (depends on hamper type and courier availability)

Availability for your address will be shown at checkout.

2. Delivery Options & Timing

Same-Day Delivery

Available for selected hampers and areas.
Orders must be placed before the daily cut-off time.

Scheduled Delivery

Choose your preferred date at checkout — perfect for birthdays, anniversaries, surprises, and special occasions.

Standard Delivery (Nationwide)

Delivery time varies based on courier partner timelines.

3. Delivery Fees

Delivery fees are calculated at checkout based on:

• Location

• Delivery method

• Hamper size/weight

Special deliveries (e.g., multiple locations, corporate bulk drops) may have additional charges.

4. Delivery Attempts

Please ensure accurate delivery details.

A delivery may fail if:

• Address provided is incorrect

• The recipient cannot be contacted

• There is no safe place to leave the hamper

• Building restrictions prevent access (e.g., office tower security)

In such cases:

• A re-delivery fee may apply

• Refunds are not provided for failed deliveries due to customer-side issues

5. Peak Season Deliveries

During festive seasons (Christmas, CNY, Raya, Deepavali):

• Delivery slots may fill up earlier

• Cut-off deadlines may change

• Substitutions may occur due to stock availability

We encourage early ordering to secure your preferred slot.

6. Delivery for Corporate / Bulk Orders

Corporate hampers may involve:

• Multiple delivery addresses

• Larger quantities

• Branding or custom packaging

• Coordination for event dates

We provide dedicated support.
Delivery timelines will be discussed and confirmed during order processing.

7. Damaged Items During Delivery

If your hamper arrives damaged:

• Contact us within 24 hours

• Send clear photos + your order number

• We will arrange a replacement or partial refund (depending on severity)

We always ensure fairness and quality.

8. Special Instructions

If you have specific requests (e.g., “Leave at guardhouse”, “Do not call before arriving”), you may include them at checkout — we will try our best to follow them, depending on courier limitations.

9. Contact Us for Delivery Support

If you have questions about your delivery:

Email: support@koalakraftt.com
WhatsApp: [insert number]

We’re here to help.