Last updated: 1st December 2025

At Koala Kraftt, your privacy matters to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

By using our website, you agree to the practices described below.

1. Information We Collect

We collect information to process your orders and improve your shopping experience. This may include:

a) Personal Information

• Name

• Delivery address

• Email address

• Phone number

• Special requests or gift messages

b) Payment Information

Payments are processed through secure third-party gateways.
We do not store your credit/debit card details.

c) Website & Usage Data

• IP address

• Browser type

• Pages visited

• Cookies & analytics data

This helps us improve the site and understand how customers use it.

2. How We Use Your Information

Your data is used to:

• Process and deliver your order

• Contact you for order updates

• Arrange delivery with our courier partners

• Verify payment and prevent fraud

• Improve our products and website

• Send optional promotional messages (only if you opt in)

We do not sell or rent your information to third parties.

3. Sharing Your Information

We only share necessary information with trusted service partners:

• Delivery providers (to deliver your hamper)

• Payment processors (for secure transactions)

• Website/IT service providers (for site functionality)

These partners are required to protect your information and use it only for the purpose provided.

4. Cookies

Koala Kraftt uses cookies to enhance your browsing experience.

Cookies help us:

• Remember items in your cart

• Improve page loading

• Offer a more personalised experience

• Understand site traffic through analytics

You may disable cookies in your browser settings, but some features may not work properly.

5. Data Storage & Protection

We take reasonable measures to protect your information and keep it confidential.

Your data is stored securely and accessed only when necessary.

However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection — though we always do our best to safeguard it.

6. Your Rights (Under Malaysian PDPA)

You have the right to:

• Request access to your personal data

• Update or correct inaccurate information

• Withdraw consent for marketing messages

• Request deletion of your data (where applicable)

To exercise these rights, contact us using the details below.

7. Links to Other Websites

Our website may contain links to external sites (e.g., Instagram, partners).
We are not responsible for their privacy practices.

8. Changes to This Privacy Policy

We may update this policy periodically.
Any changes will be posted on this page with an updated date.

9. Contact Us

If you have questions about this Privacy Policy or your data:

Email: support@koalakraftt.com

WhatsApp: [insert number]

We’re here to help!